Phone Support
High Speed Internet Support
Digital Video Support
Account & Billing Support
Locations / Payment Centers
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When you have questions, we're here to help. Call us 24 hours a day, 7 days a week or simply use our online support pages for easy-access answers.
How To Connect Your Equipment
Top FAQs
Phone
Can I keep my current phone number?
Can I use my existing phone, fax and answering machine?
Do you need to rewire my whole house?
What does unlimited long distance service really mean?
If my power goes out - will I still have Phone service?
How much will I pay in taxes and fees?
Do I have to cancel service with my current provider?
How will my service be billed?
Where can I view call and transaction detail information?
Will my number be listed in the phone book?
Can I receive collect calls?
High-Speed Internet
How do I set up my e-mail?
What hardware and software do I need for high-speed Internet service?
How do I set up my newsgroup?
How do I build my personal web page?
Can I access my e-mail from anywhere?
Why isn"t my cable modem working?
Why is my high-speed Internet installer CD not working?
How can I protect my computer when I am online?
How can I get rid of spam or unwanted commercial e-mails?
Basic high-speed Internet troubleshooting tips
All High Speed Internet FAQs
Digital Cable
Do I need a new TV for your service?
How can I block out channels I don"t want?
How do I order or cancel a Pay-Per-View movie?
Why doesn"t my remote control work?
Why don"t I have a picture?
Why don"t I have any sound?
How do I enable/disable my second audio program (SAP) to receive/not receive channels in Spanish?
Basic digital cable troubleshooting tips
All Digital Cable FAQs
Account and Billing
Are there different ways I can pay my bill?
Where is the closest payment location?
What are the browser requirements to pay my bill online?
How can I view and pay my bill online?
How secure is my online bill payment and personal information?
Will I receive a reminder that my online bill is due?
Basic accounting and billing troubleshooting tips
All Account and Billing FAQs
Check My Email
Manage My Account
Pay My Bill
What's On TV Now
Find nearest locations as well as payment centers
here
.
Download the comprehensive Customer guide below for all the features and instructions for Atlantic Broadband Digital Video, High-Speed Internet and Phone service:
Customer Guide (English)
(PDF,1MB)
Customer Guide (Spanish)
(PDF,1MB)
PDF Documents can be viewed with Adobe's free
Acrobat Reader
software.
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Download the comprehensive Customer guide below for all the features and instructions for Atlantic Broadband Digital Video, High-Speed Internet and Phone service:
